Terms of Service

1. Services

Kastrinos Management provides turnover cleaning, laundry and linen service, restocking of guest supplies, property inspection, photo documentation, and maintenance coordination for short-term rental properties in Salem, Beverly, Danvers, and Peabody, Massachusetts. The specific scope, schedule, and pricing for your property are set out in the quote or service agreement accepted by both parties.

2. Quotes and acceptance

A quote request submitted through our website is an inquiry, not a binding order. Services begin only after we confirm pricing, scheduling, and property details with you. Quotes are valid for 30 days unless stated otherwise.

3. Scheduling, access, and cancellations

Owners are responsible for providing accurate access instructions (keys, lockbox codes, entry notes) and for keeping booking calendars current so turnovers can be scheduled between checkout and check-in. If we cannot access a property at the scheduled time, the visit may be billed as a completed turnover.

Turnovers cancelled with less than 24 hours notice may be billed in full. Cancellations with more than 24 hours notice are not charged. Same-day or rush turnovers are accommodated when possible and may carry an additional fee, which we will confirm before accepting the booking.

4. Owner responsibilities

You are responsible for the condition and safety of the property, including functioning smoke and carbon-monoxide detectors, safe appliances and fixtures, and lawful operation of your rental. You agree to disclose hazards (such as aggressive pets, pest issues, or known damage) before service. We may decline or pause service where conditions are unsafe for our team.

5. Damage, maintenance, and reporting

During each turnover we inspect for damage, missing items, and maintenance issues and report them to you with photos. Repairs, replacements, and contractor work remain the owner's responsibility unless separately agreed. We are happy to coordinate with your vendors as an add-on service, but we do not act as a licensed contractor.

In the unlikely event our work causes damage, notify us within 48 hours of the turnover with photos. We will make it right by repair, replacement, or credit at our discretion.

6. Payment

Invoices are issued for completed services and are due on the terms stated on the invoice. Late payments may pause future scheduling until the balance is settled. Prices are subject to change with 30 days written notice for ongoing service arrangements.

7. Liability

We take reasonable care in cleaning and handling your property and its contents. To the extent permitted by law, our total liability for any claim arising from our services is limited to the amount you paid us in the three months preceding the claim. We are not liable for pre-existing damage, normal wear and tear, or third-party actions, including those of guests.

8. Termination

Either party may end an ongoing service arrangement with 14 days written notice. Turnovers already scheduled within the notice period will be completed and billed as agreed.

9. Contact

Questions about these terms can be sent to hello@kastrinosmanagement.com or by calling (978) 766-2512.